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Field Service Workflows

Work Order Management

Straight from the box into your hands, Honeywell products are wireless-ready. They’ll keep your field technicians connected to your enterprise and accelerate the flow of business critical information across the entire service chain.

With Honeywell workflow solutions, you’ll have the accurate, timely information you need to make informed decisions and respond faster to your customers. Our easy-to-use mobile and wireless computing solutions provide reliable work order management for any workforce, whether they’re on-call or scheduled far in advance.

We make serving your customers easy with wireless credit card transactions, Windows applications, signature capture and mega-pixel photos  – all in the same device and seamlessly connected to your back office. Accounts receivable cycles are accelerated, too, with onsite collection and on-the-spot receipt printing.

 Integrated Solutions for Enhancing Work Order Management

Working together, Honeywell mobile computers, printers and scanners equip you with integrated, robust solutions. Use them to enhance your team’s workflow performance in a variety of work order management applications, including:

  • Cash management
  • Work in process (WIP) tracking
  • Supply chain management
  • Workforce automation

Dispatch Operations

In an “always connected” world, dispatch operations rely on dynamic real-time management via location and status tracking of their field technicians. Why? Because it’s essential to their ability to respond to customer orders on the fly or to quickly navigate capacity and resource issues.

With our rugged computers, scanners, wireless networks, and RFID systems, you can immediately improve the way your service management system keeps track of inventory, equipment and resources during the installation, repair or refurbishment process. Even in fast-paced environments, Honeywell products equip you with easy-to-use solutions that require minimal training and put service orders and work instructions at your workers’ fingertips.

A Prescriptive Solution for Enhancing Dispatch Operations

Orchestrate the most efficient movement of your trucks and technicians. Equipped with Honeywell solutions, your dispatchers and field technicians stay connected to the information they need to perform their best and serve the needs of your customers.

Mobile computers
Our purpose-built, rugged mobile computers with integrated GPS, desktop-style application performance, and anywhere, anytime data capture capabilities improve the quality and consistency of your services.

Optimize routes, track driver performance and reduce fuel with software solutions optimized to run on Honeywell mobile computers.

Vocollect™ voice solutions
Generate up to 10-25% productivity improvements by transforming your workflows with voice-enabled devices.

Integrated Solutions for Enhancing Workflow Performance

Boost your team’s workflow performance (and your company’s profitability) in a variety of dispatch applications, including:

  • Supply chain management
  • Work in process (WIP) tracking
  • Time and attendance
  • Proof of service
  • Workforce monitoring
  • Back office data exchange
What platform best equips you to optimize worker assignment and dynamic scheduling to meet service level agreements (SLA) with your customers? Rugged mobile computing and printing solutions.
By leveraging the integral GPS, your business can quickly:
  • Identify the current location of a field worker, asset or vehicle
  • Identify the closest technician or sales agent for an appointment
  • Factor in a worker’s current location, status and skills for the job

And robust, high-speed wireless options in mobile computing and scanning solutions ensure you’re able to immediately relay sales orders, work orders and the parts needed to the field worker.

Integrated Solutions for Enhancing Workflow Performance

Honeywell equips you with integrated, robust solutions for enhanced connectivity, efficiency and productivity – from the start of the day to the end.

Opportunities to boost your team’s start of day process can include:

  • Sign on to OBT system
  • DVIR process
  • Asset/parts management
  • Equipment sign-out
  • Dynamic routing and scheduling